We prepare for the 2015 Summer Army Navy Military Expo with our largest issue ever!
The focus is on Customer Service, as we tackle the issue of gaining and retaining customers head-on. Inside you will find in-depth interviews with a unique Army-Navy Store owner, as well as pertinent advice on customer service, from telling a story to win new customers to properly dealing with your current customers, as well as your internal customers (your employees).
You will also find useful information on using crowdfunding to bypass the banks, great tips on avoiding trouble when pulled over by the police, a primer on the best items to keep near your bedside in the event of an emergency, and our usual complement of product reviews and advice on selling vintage army/navy surplus.
It’s all inside!